Terms & Conditions
HIIT Pilates Pty Ltd (ACN 637 292 187) is the owner and operator of this website. By booking into a class you automatically agree to the above Terms & Conditions.
HIIT Pilates Pty Ltd (HIIT Pilates, We or Us) offers its participants (the Participants, Members, Regulars or You) the opportunity to purchase various packaged deals (the Passes). By paying us or attending any of our Pilates sessions (the Classes), you agree to be bound by these Terms and Conditions (the Terms).
CLASS PACKS & MEMBERSHIPS
All class packs are non-transferable and non-refundable. Some exceptions to single-class transfers may apply to specific passes.
The $50 unlimited class First Timer pass is valid for 14 calendar days from first class booking and is only available to new clients. This offer can only be used once per customer.
The Casual 10-pack is valid within 1 year of purchase. Failure to redeem all credits will result in its forfeiture after 1 year. The Casual Single Session is valid within 30 days of purchase.
The Regular and Addict Memberships confer 2 or 3 classes on a weekly basis subject to payment. The minimum term for a Regulars pass is 12 weeks, after which point the membership automatically renews.
All Memberships sold after 1 September 2020 are for a minimum term of 12 weeks, after which point the membership automatically renews.
HIIT Pilates reserves the right to sell Annual Unlimited Memberships valid for 365 days from the date of purchase.
Further details of the Passes can be found on our website hiitpilatesstudio.com (the Website).
Memberships can be cancelled with 7 days written notice given via email to hello@hiitpilatesstudio.com. If your renewal payment falls into those 7 days - you will have your usual access to the studio for the fortnight of your payment cycle.
MEMBERSHIP FREEZE
Memberships can be put on pause with 7 days written notice given via email to hello@hiitpilatesstudio.com
With written notice you are able to pause your account for a minimum of 7 days to 8 weeks with no charge.
If you are injured or have COVID, Clients must contact the studio and they will be handled on a case-by-case basis.
Commencing 1 July 2023 per calendar year, all HIIT Pilates accounts have 2 complimentary holds per financial year included. Any additional hold or account changes will incur a $15 Admin Fee.
BOOKINGS & PAYMENTS
Classes may be booked through the website up to 30 days in advance. Drop-ins may be purchased subject to availability. We strongly recommend booking in advance. All payments are made online.
In the event that there are insufficient reformers to accommodate all bookings, Participants can opt-in to be put on the waitlist. This will operate on a first come first served basis and will automatically add the Participant to the class when a space becomes available. Please note that failure to attend the class after being selected from the waitlist would mean forfeiture of that class credit or a no-show fee charged for unlimited members, including First Timer pass holders.
All payments are made on the Website using the Momence booking system, and classes are booked using class credits or as a Member.
Beginners attending their first class must arrive at least 5-10 minutes before the scheduled start time to familiarise themselves with the reformers. Regulars must arrive no more than five minutes late for class. Late arrivals may be denied entry at the discretion of the trainer.
Please note, if you’re not at the studio at class start time and another student is waiting in the reception area in hopes of a spot, your place will be given to them. Your pass will be credited if you show up later. Our sincere apologies if this happens, but unfortunately, due to the high number of no-shows, it's not practical to leave beds free in the hopes a later student will attend.
CANCELLATIONS
Participants must cancel or reschedule classes no less than 4 hours before the scheduled start time. For our unlimited First Timer - original, Obsessed and Foundation Memberships, late cancels and no-shows incur a flat $15 fee. For First Timer, Regular and Addict Memberships, 10-Pack Holders and Drop-Ins, your class credit will be taken. Credit cards must have sufficient funds to charge otherwise the $15 will be added to your next membership debit for our unlimited Obsessed and Foundation Memberships. For our First Timer - original, your Intro pass will be frozen until the fee is paid.
Memberships can be cancelled with 7 days written notice given via email to hello@hiitpilatesstudio.com. If your renewal payment falls into those 7 days - you will have your usual access to the studio for the fortnight of your payment cycle.
CLASS PASS SUSPENSION
In the event of illness, the expiration date of class packs may be extended upon presenting a medical certificate. Extensions are decided on a case-by-case basis and HIIT Pilates reserves the right to determine the duration of the extension.
All memberships can be put on hold for any duration, at any time, free of charge. Please email hello@hiitpilatesstudio.com and advise the dates of suspension. Multiple suspensions will be assessed on a case-by-case basis subject to Management discretion.
Trainers and classes are subject to change without notice. HIIT Pilates reserves the right to cancel classes if necessary.
HEALTH & AGE RESTRICTIONS
Pregnant Participants must present a clearance to train from their GP/OBGYN prior to booking their class (via the Contact page on the Website).
HIIT Pilates and its agents reserve the right to refuse or otherwise restrict training to clients.
The minimum age for participating in a HIIT Pilates class is 18 years. Exceptions on a case-by-case may apply.
Referrals
Refer and Earn is our way of saying Thank You to our members and pass holders who want to share our classes with their friends. A link can be sent to your friend and if they purchase a First Timer pass you will automatically receive a class credit into your account.
COMMUNICABLE DISEASES
Should you have contracted a disease of an infectious or contagious nature, please consult your doctor to ensure you are fit to attend your next class and are not at risk of infecting others. This is for the safety and well-being of all our clients and staff.
PERSONAL AGREEMENT
I agree that HIIT Pilates Pty Ltd is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and I voluntarily participate in them with full knowledge that there is risk of personal injury, property loss or death. I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against HIIT Pilates or its members for any personal injury, property damage/loss, or wrongful death, whether caused by negligence or otherwise.
HIIT Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a HIIT Pilates staff member.
By booking into a class you automatically agree to the above Terms & Conditions.